FREQUENTLY ASKED
QUESTIONS

Calvis is a technology platform that connects businesses with professional security guards from multiple vetted agencies. Unlike traditional security companies that only offer their own guards, Calvis is a marketplace that gives you access to top-tier, licensed professionals from our network of partner agencies.

Traditional security companies limit you to their own guards. Calvis provides access to guards from multiple vetted agencies, meaning better selection, competitive pricing, no vendor lock-in, and guaranteed coverage through our multi-agency backup network.

Calvis serves anyone needing professional security: businesses, event organizers, property managers, construction companies, retail stores, healthcare facilities, and individuals. Whether you need a single guard for a few hours or a team for ongoing coverage, we can help.

Yes, all guards on the Calvis platform are state-licensed, background-checked, and insured through their employing agencies. We verify credentials before any guard is approved to work on our platform.

Our vetting process includes: state license verification, comprehensive background checks (criminal, employment, reference), drug screening, skills assessment, platform training, and ongoing performance monitoring. Guards must maintain a 4.5+ star rating to remain active.

Standard unarmed security guards cost $22-35/hour depending on location and requirements. Armed security ranges $35-55/hour (requires additional state licensing). Event security and specialized services have custom pricing based on complexity. All pricing is transparent with no hidden fees.

No. The rate you see includes platform fees, real-time GPS tracking, digital timesheets, incident reporting, and 24/7 support. There are no surprise overtime charges or hidden costs.

We invoice weekly based on actual hours worked. Digital timesheets with GPS verification provide complete transparency. You can see exactly when guards clocked in and out, their locations during shifts, and any incidents reported.

Yes! Enterprise clients booking 100+ hours monthly receive discounted rates. We also offer custom pricing for multi-location contracts and recurring shifts. Contact our enterprise team for a personalized quote.

No, we have no minimums. Book security for exactly the time you need, whether it's a few hours or ongoing coverage.

We offer comprehensive security services including: event security, retail/loss prevention, construction site security, corporate office security, residential/HOA security, nightclub and bar security, hospital security, cannabis dispensary security, executive protection, fire watch, and patrol services.

Yes, we provide armed security guards in states where legally permitted. Armed guards have additional licensing requirements and undergo more extensive training. Rates for armed security are typically $35-55/hour.

Absolutely! We support daily, weekly, monthly, and custom recurring schedules. Perfect for ongoing security needs at your facilities. Our platform makes it easy to manage and modify recurring assignments.

Yes! If you've worked with a guard before and rated them well, you can request them for future shifts. Our platform tracks your preferences and will prioritize your preferred guards when available.

Yes, same-day service is available in most major markets for urgent needs. We recommend booking 48-72 hours in advance for standard requests to ensure optimal guard selection.

Calvis serves 40+ major US cities including Miami, New York, Los Angeles, Houston, Phoenix, Atlanta, Dallas, San Diego, Philadelphia, Chicago, and many more. Visit calvis.com/locations for the complete list.

Yes! We coordinate security coverage across all your locations with centralized billing and management. Our enterprise team will work with you to ensure consistent service quality at each site.

We're continuously expanding our coverage. If your city isn't listed, contact us - we may be able to serve you through our partner network or prioritize expansion to your area based on demand.

We can typically staff multiple locations within 24-48 hours, depending on your requirements. For urgent needs, our operations team works around the clock to fulfill your security staffing requirements.

Yes! Calvis provides live GPS tracking throughout each shift. You can monitor guard location, clock-in/out times, and patrol routes through our web platform or mobile app.

Our platform has automated re-assignment. If a guard cancels, we immediately search our multi-agency network to find a qualified replacement within 2 hours, ensuring continuous coverage.

Guards create detailed reports using our AI-assisted system with voice-to-text capability. Reports are automatically stored and accessible in your dashboard. You receive instant notifications for any incidents.

Yes! Calvis has mobile apps for both iOS and Android. Guards use the app for shift management, clock-in/out, and incident reporting. Customers can use the app to book guards, track shifts, and communicate with their security team.

Our platform includes in-app messaging for direct communication with guards and dispatch. For urgent matters, guards have AI-enhanced voice communication for clear, instant instructions.

Enterprise clients get a dedicated account manager who handles scheduling coordination, invoicing, quality assurance, performance reviews, and serves as your single point of contact for all security needs across locations.

We serve a wide range of industries including property management, retail, healthcare, construction, hospitality, entertainment (bars, nightclubs, venues), cannabis, education, religious organizations, and corporate facilities.

Absolutely. We work with enterprise clients to understand their specific needs, compliance requirements, and security protocols. Our team can create custom training programs and procedures for your guards.