The short answer: Silvertrac is guard tour, incident-reporting, and dispatch software sold to security agencies, and since being acquired it sits inside the Trackforce portfolio alongside TrackTik. Agencies shop for an alternative for three recurring reasons: pricing is quote-only, the product roadmap now competes for attention with a larger enterprise sibling, and back-office work (scheduling, billing, payroll) still lives in a separate system. The credible alternatives split into four groups: enterprise workforce-management suites like TrackTik, all-in-one agency operating systems like Belfry, lean SMB patrol tools like Novagems and GuardsPro, and general workforce apps like Connecteam. Which one wins depends far more on your headcount and your billing complexity than on the guard-tour feature list, because guard tours are close to commoditized at this point.
What Silvertrac actually is, and why that matters to this comparison
Silvertrac's own site describes it as a platform for smarter security operations, and the features it leads with are incident reporting, guard tours, dispatch and task management, reporting and analytics, and mobile patrol optimization. It is sold to security companies, not to the businesses that hire guards. The site says the company has spent fifteen years working with thousands of security firms.
Two structural facts shape every alternative decision:
It is part of Trackforce. Silvertrac's own pricing page is branded Silvertrac-by-Trackforce and positions Silvertrac and TrackTik as two products that together let you "find the perfect balance between simplicity and customizability." Trackforce Valiant acquired TrackTik in 2022, creating a single company that owns both the simple SMB tool and the enterprise suite. That is good news if you plan to grow into the bigger product. It is worth thinking about if you were hoping for an independent vendor whose entire roadmap belongs to firms your size.
Pricing is not published. Silvertrac's pricing page carries no tiers and no numbers. It says the sales team will contact you to discuss pricing options, and the only path forward is a demo request form. Third-party software directories circulate figures, but the vendor does not publish them, so treat any number you see on a review site as unverified until it comes from a quote with your name on it.
That second point is the single most common reason agencies start shopping. When you cannot see a price, you cannot benchmark, and you cannot tell whether your renewal is fair.
If you are not an agency at all — if you are a business trying to hire guards — Silvertrac is not something you can buy, and neither are most of the alternatives below. Calvis vs Silvertrac covers that distinction directly, and hiring security guards is the path you actually want.
Why agencies leave Silvertrac
The complaints are consistent enough to name.
Quote-only pricing makes renewals hard to argue. With no published rate card, every renewal is a negotiation where the vendor has all the comparables and you have none. Agencies with published-price alternatives on the table negotiate better, whether or not they switch.
Guard tours alone do not run an agency. Silvertrac is strong on the field-operations half of the job: checkpoints, incident reports, dispatch, client-facing activity reports. It is not a full back office. If you are still running scheduling in one system, timekeeping in a second, invoicing in a third, and payroll in a fourth, you are paying for four systems and reconciling between them by hand. That is the pain point the all-in-one vendors sell against.
Portfolio risk. Owning both the SMB product and the enterprise product is a coherent strategy, but it means the mid-market customer sits at the seam. Some agencies would rather buy from a vendor whose only product is the one they are on.
Field UX at scale. Officers are the real users. If guards fight the mobile app on a cold overnight post, adoption collapses and your reports go blank. This is worth testing with your actual worst-case post before you sign anything, with every vendor on this list.
The four categories of Silvertrac alternative
1. Enterprise workforce-management suites — TrackTik
TrackTik is the deep end of the category: guard touring, incident management, dispatch and mobile patrol, time and labor, and billing and payroll, built for large and multi-region operations. Since it now shares a parent with Silvertrac, moving from one to the other is less "leaving Trackforce" than "moving up a tier inside it."
Where it is genuinely the better choice: you are past a couple hundred officers, you have multi-site clients with complicated bill rates, and you need configurability and integrations more than you need simplicity. TrackTik earns its reputation there.
The trade-off: configurability costs implementation time and admin overhead, and pricing is quote-based, so you inherit the same lack of published benchmarks. Our Calvis vs TrackTik piece covers what it does and does not replace.
2. All-in-one agency operating systems — Belfry
Belfry belongs to a newer wave pitching one system for the whole agency: scheduling, timekeeping, guard tours, incident reports, invoicing, and payroll in a single stack rather than a patrol tool bolted to an accounting package. For an agency whose real bleeding is administrative — payroll reconciliation, invoice disputes, overtime nobody caught until Friday — that consolidation is the pitch that matters, and it is a different pitch than Silvertrac makes.
The trade-off: consolidation means migration. You are moving scheduling, billing, and payroll at once, not just swapping a patrol app, and pricing here is also demo-gated. Budget real time for implementation. See Calvis vs Belfry for more.
3. Lean SMB patrol tools — Novagems, GuardsPro
This is the most direct like-for-like swap for a small or mid-size agency, and it is where published pricing actually exists.
GuardsPro publishes a per-user rate card on its own site: Essential at $5 per user per month, Advanced at $8, and Professional at $10, each with a three-user minimum, and each cheaper paid annually ($4.25, $6.80, and $8.50 respectively). Optional modules — scheduler, payroll, dispatcher, vehicle patrol, visitor manager, invoicer, parking manager — add roughly $0.70 to $2 per user per month. It states no long-term contract, cancellation any time, and a 30-day free trial. For an agency that wants to model cost before a sales call, that transparency is rare in this category.
Novagems does not publish tiers; it sends a custom quote, usually within a business day, after a short form. What it does state publicly is the shape of the deal: month-to-month billing, no annual lock-in, no setup or onboarding fees, cancel any time, a 14-day free trial, unlimited sites and clients, and billing only for staff who are actually scheduled and working. That last mechanic matters a lot for agencies with seasonal or event-driven headcount, because you are not paying for a roster that is idle in February.
4. General workforce apps — Connecteam
Connecteam is not security software. It is a general deskless-workforce app — scheduling, time clock, chat, checklists, training — that a lot of small guard companies use anyway because the price is hard to beat. Its published plans start free for life for up to 10 employees with all hubs included, then $29 per month for the first 30 users on the Basic Operations tier, $49 on Advanced, and $99 on Expert, with per-additional-user rates on top and a 14-day trial.
Where it wins: a ten-guard agency that mostly needs shift scheduling and a time clock, and whose clients do not demand security-native artifacts.
Where it loses: it has no security-native concepts. No checkpoint tour engine built around post orders, no incident report format your insurer or your client's risk manager expects, no client-facing patrol portal. If your contracts specify verified tours or your clients audit incident logs, this is the wrong tool at any price. Calvis vs Connecteam goes through those gaps in detail.
Side-by-side
Only figures published by the vendors themselves appear below. Where a vendor does not publish pricing, the cell says so rather than guessing.
| Option | Category | Pricing published? | Best fit | Main trade-off |
|---|---|---|---|---|
| Silvertrac | Guard tour + incident + dispatch | No — sales contacts you | Small to mid-size agencies wanting simplicity | No rate card; back office lives elsewhere |
| TrackTik | Enterprise workforce suite | No — quote-based | Large, multi-region, complex billing | Implementation and admin overhead |
| Belfry | All-in-one agency OS | No — demo-gated | Agencies bleeding on admin and payroll | Bigger migration than a patrol swap |
| GuardsPro | Lean SMB patrol tool | Yes — per user, from $5/user/mo | Small agencies that want to model cost first | Thinner enterprise depth |
| Novagems | Lean SMB patrol tool | No — custom quote, terms published | Seasonal or variable headcount | Still a sales conversation for price |
| Connecteam | General workforce app | Yes — free tier, then from $29/mo | Very small agencies, basic scheduling | Not security-native |
A fair reading: the guard-tour feature checklists across these products are more similar than the marketing suggests. The real differentiators are pricing transparency, how much of your back office the product absorbs, and whether officers will actually use the mobile app.
For a wider view of the field, our guard tour and patrol app roundup and guard scheduling software comparison cover options not listed here.
How to run the evaluation
Start with the problem, not the demo. Write down the one thing that is costing you money right now. Missed checkpoints and client complaints point to a patrol tool. Payroll reconciliation and invoice disputes point to an all-in-one. Do not let a demo reframe your problem into whatever the vendor is best at.
Get pricing in writing at your real headcount, twice. Once at today's guard count, once at the count you expect in two years. Per-user pricing that looks cheap at 15 officers can reshape your margin at 120. Ask specifically whether you are billed per licensed seat or per actively scheduled guard — Novagems publishes the latter model, and the difference is large for seasonal work.
Pilot on your worst post, not your best. Overnight, poor signal, older phones, the officer least interested in new software. If tour compliance holds there, it will hold everywhere. If it does not, the reporting you are buying will be fiction.
Confirm what happens to your data. Incident reports are evidence. Before signing, get in writing how you export historical incidents and tour logs if you leave, and in what format.
Separate the software decision from the demand problem. Better patrol software will not fill an empty schedule. If the real issue is that you have bench capacity and not enough contracts, no tool in this comparison addresses it.
Where Calvis fits, and where it does not
Calvis is not a Silvertrac alternative, and it would be dishonest to list it as one. Silvertrac is software an agency buys to run its own operations. Calvis is a marketplace that connects businesses with licensed local security agencies. It does not replace your guard tour engine, your payroll run, or your incident-report archive. If you are evaluating patrol software, evaluate the products above.
Calvis is relevant to agency owners for a different reason: it is a demand channel. Independently licensed agencies in the Calvis network receive matched jobs from businesses shopping for coverage, which is a distinct problem from operations tooling — and usually the more urgent one for an agency with idle bench capacity. Licensing stays with the agency and is verified against the state regulator; Calvis is the marketplace, not the security provider. Agencies can see how that works here.
For buyers rather than agencies, the security guard platform landscape guide explains why agency software and booking marketplaces get confused for each other so often, and why the two categories almost never compete for the same purchase.