The short answer: TrackTik is enterprise-grade security workforce management software, now part of Trackforce alongside GuardTek and Silvertrac. It is genuinely strong at what it does, and for a large multi-site agency it is a defensible choice. Agencies shop for an alternative for four recurring reasons: the implementation is heavy, pricing is quoted rather than published, the module structure means you buy more than you use, and consolidation has left three former competitors under one roof. The realistic alternatives split into purpose-built guard-management challengers (Belfry, Novagems), workforce-management generalists that can be bent to guarding (Celayix, Connecteam), patrol-and-reporting-first tools, and the option of staying put and renegotiating. One thing no alternative in this list solves is where your next contract comes from, which is a different problem with a different answer.
First, make sure you are shopping the right category
"TrackTik alternatives" gets searched by two completely different people, and they need opposite answers.
If you own or operate a security agency and you are looking for software to schedule guards, run patrol tours, capture incident reports, bill clients, and pay officers, this guide is for you. Read on.
If you need to hire security guards for a building, an event, or a site, TrackTik is not a product you can buy at all and neither are most of the names below. That is agency back-office software. You want a marketplace or an agency, not a workforce-management system. Our Calvis vs TrackTik piece explains that split in one page, and hire security guards is the practical starting point.
The rest of this article assumes you are on the agency side of the counter.
What TrackTik actually is in 2026
Context matters before you compare, because the company has changed shape.
TrackTik was founded in 2013 and built in Montreal, and it raised on the order of fifty million dollars from investors including Georgian Partners, Inovia Capital, Klass Capital, and Caisse de depot et placement du Quebec before being acquired. In 2022 it was bought by Trackforce Valiant, which folded TrackTik in alongside its existing products. Today Trackforce markets TrackTik, GuardTek, and Silvertrac as a single family, and states scale figures on its own site of more than 560,000 active users, more than 200,000 secured sites, and coverage across more than 50 countries in 55-plus languages.
That consolidation is the single most important fact for an agency running an evaluation. Three of the names that would have appeared on a shortlist five years ago now sit inside one company. If your reason for leaving TrackTik is the vendor relationship rather than the product, moving to Silvertrac or GuardTek does not change who you are a customer of. Our Calvis vs Trackforce Valiant and Calvis vs Silvertrac pieces cover those products individually.
On pricing, be clear-eyed: Trackforce does not publish rates. Its own pricing page asks you to request information and says the sales team will contact you to discuss options. Any specific per-license figure you find on a software-aggregator site is second-hand and should be treated as a rumor until Trackforce quotes you directly. That is not a knock on TrackTik specifically. As you will see below, most of this category quotes rather than publishes.
Why agencies go looking for an alternative
Implementation weight
Enterprise guard-management platforms are configured, not installed. Post orders, site hierarchies, pay and bill rules, union or overtime logic, client portals, and payroll integrations all have to be modeled before the system is useful. For a 400-guard agency with a dedicated operations manager, that investment pays back. For a 40-guard agency where the owner is also the scheduler, the same project can stall for months and the software gets used at ten percent of its capability.
Quoted pricing and the negotiation tax
When rates are not published, comparable agencies pay different amounts for the same product. That is uncomfortable, but the deeper issue is that you cannot model your cost per guard per month before entering a sales cycle. Agencies that run thin margins want to know whether software costs them fifteen cents or fifty cents per billed hour before they invest three weeks in demos.
Buying modules you do not use
Broad suites bundle scheduling, patrol, reporting, invoicing, payroll, and analytics. If you already run payroll through a provider you like and have no intention of changing, you may be paying for depth you will never touch.
Mobile adoption in the field
The prettiest operations dashboard is worthless if officers will not use the app on a cold post at 3 a.m. Guard-side usability, offline behavior when a site has no signal, and how many taps a checkpoint scan takes are the things that decide whether your data is real. Ask to test the officer app, not just the admin console. Our roundup of guard tour and patrol apps goes deeper on that layer.
The real alternatives, by category
Purpose-built guard-management challengers
Belfry is the most direct like-for-like challenger for agencies that want the full stack without enterprise weight. Belfry publishes its packaging structure openly: a Starter package covering scheduling, timekeeping, and unlimited SMS, an Operations package adding guard tour, reporting, and a client portal, plus Billing, Payroll, and Benefits Administration modules. On its own plans page it describes the model as per-employee-per-month, billed only for active employees, with no minimum commitment stated. It does not publish dollar figures, so you still take a quote, but the shape of the deal is visible before the call. Belfry's clearest strength is the client-facing portal and billing flow, which matters if your clients ask for reports you currently assemble by hand. See Calvis vs Belfry for the buyer-side distinction.
Novagems aims squarely at small and mid-size agencies and is the most transparent about commercial terms in this group. Its pricing page states billing per active user so you only pay for guards actually scheduled and working, a 14-day free trial, no contract, no setup fees, cancel anytime, month-to-month billing, unlimited sites and clients on every plan, and all features in one plan rather than behind feature paywalls. It does not publish a dollar amount and quotes within a business day. For an agency that has been burned by an annual commitment, month-to-month with no setup fee is a materially different risk profile. More detail in Calvis vs Novagems.
Workforce-management generalists
Celayix is a scheduling and workforce-management platform used well beyond security, and it is the rare vendor in this space that publishes actual numbers. Its pricing page lists a Small Team tier for up to 100 employees at $400 to $800 per month, a Medium Team tier for up to 1,000 employees at $1k to $8k per month, and custom pricing above 1,000, with a stated 25 employee-count license minimum on an annual term. Celayix is explicit that it targets mid-to-large organizations with intricate requirements. The trade-off is that scheduling rigor is the core competency and security-specific workflows like post orders and patrol tours are not the center of the product. See Calvis vs Celayix.
Connecteam is the cheapest credible entry point and the only one here with a genuinely free tier. Its published pricing includes a Small Business plan that is free for life for up to 10 employees with all hubs and features, then an Operations Hub at $29 per month for the first 30 users on Basic (plus $0.80 per additional user), $49 on Advanced (plus $2.50 per additional user), and $99 on Expert (plus $4.20 per additional user), with 18 percent off annual billing. For a ten-guard agency, that is the difference between software costing nothing and software being a line item you have to justify. What you give up is security-native depth: bill-rate versus pay-rate logic, client portals, and guard licensing expiry tracking are not what a general deskless-workforce app is built around. Calvis vs Connecteam covers where that ceiling shows up.
Patrol-and-reporting-first tools
A separate tier of products leads with guard tours, checkpoint scanning, and incident reporting, and treats scheduling and billing as secondary. OfficerReports and GuardsPro sit here. These are worth a look if your actual pain is proving to a client that patrols happened, not running payroll. They are usually cheaper and faster to deploy than a full suite, and plenty of agencies run one of these alongside separate scheduling and accounting tools rather than buying one system that does everything adequately.
Staying on TrackTik
This deserves its place on the list. If the product works and the complaint is price, the cheapest alternative is often a renewal negotiation with a competing quote in hand and a written list of the modules you are not using. Migration is not free: you re-enter sites, re-train officers, rebuild client reporting, and carry a period where neither system is fully trusted. Do not start a migration to save ten percent.
Side-by-side: what each vendor actually publishes
Every figure below was taken from the vendor's own pricing page. Where a vendor does not publish rates, the cell says so rather than guessing.
| Vendor | Published pricing | Model | Commitment | Best fit |
|---|---|---|---|---|
| TrackTik (Trackforce) | Not published; request a quote | Quoted, license-based | Discussed with sales | Large multi-site and multi-country agencies |
| Belfry | Structure published, rates not | Per active employee per month | No minimum stated | Agencies wanting the full stack, lighter than enterprise |
| Novagems | Rates not published; quote in 1 business day | Per active user | Month-to-month, no setup fee, 14-day trial | Small to mid-size agencies avoiding lock-in |
| Celayix | Yes: $400 to $800/mo up to 100 employees; $1k to $8k/mo up to 1,000 | Organization tier by headcount | 25-license minimum, annual term | Scheduling-heavy operations, mid to large |
| Connecteam | Yes: free up to 10 employees; $29 / $49 / $99 per month for first 30 users | Per hub, per user above 30 | Monthly or annual (18% off) | Very small agencies, communication and time clock first |
Read that table for shape rather than for a winner. Published pricing is a convenience, not a quality signal, and Celayix publishing numbers does not make it better at guard tours than a vendor that quotes. What the table does tell you is how much work it takes to get to a comparable number, and which vendors will let you start small.
What to actually test during the evaluation
Demos are optimized to look good. These are the questions that separate the products.
Does it model bill rate and pay rate independently, per site and per position? This is the single most security-specific requirement in the category and the fastest way to find out whether a generalist tool will hold up. If holiday, overtime, and split-rate posts have to be handled in a spreadsheet afterward, the software has not solved your problem.
What happens to the officer app with no signal? Ask for a demonstration of checkpoint scans and incident reports captured offline and synced later. Sites with dead zones are the norm, not the exception.
How does licensing and certification expiry work? Your compliance exposure lives here. Guard license expiry, training records, and armed permits should be tracked with automatic warnings, not a calendar reminder someone maintains manually. Buyers on the other side of the transaction check exactly this, as our guide to vetting a security guard company shows.
What does the client see? Client-facing portals have become a sales tool, not just an operations feature. If a prospect can log in and see patrol logs and incident reports in real time, you win contracts you would otherwise lose on price.
What is the exit? Ask, in writing, how you export schedules, incident history, and client records if you leave, and in what format. A vendor that answers this cleanly is telling you something about the relationship.
What is the total first-year number? Subscription plus implementation plus training plus any integration work, divided by billed hours. That is your real cost per hour, and it is the only figure that compares across vendors with different pricing models.
The problem none of this software solves
Every product above helps you run the guards you already have under contract. None of them brings you the next contract. Agencies routinely spend months choosing a workforce-management system while the actual constraint on the business is utilization, which is a demand problem.
That is where Calvis fits, and it is worth being precise about the category. Calvis is a marketplace connecting customers who need security with licensed local agencies. It is not guard-management software and it is not a security agency. Customers post the coverage they need, see published flat hourly rates, and book vetted local agencies. For an agency, it is a demand channel: you receive bookings from customers actively looking, and you keep running whatever operations software you already use. TrackTik, Belfry, Connecteam, or a whiteboard, it makes no difference to the marketplace.
The compliance relationship works the same way. Licensing belongs to the agency and is verified against the state regulator, so every guard placed through Calvis holds a current license issued to the agency employing them. Calvis verifies those credentials before deployment rather than holding them itself.
So the honest framing is not "Calvis instead of TrackTik." It is that a workforce-management purchase and a demand channel are two different line items, and agencies that treat them as substitutes end up with excellent software and an empty schedule. If you are evaluating both at once, our security guard platform landscape guide maps the whole category, and agencies explains how joining the marketplace works.
How to choose, by agency size
Under 25 guards. Start with the cheapest tool that captures patrol proof and hours accurately. Connecteam's free tier or a patrol-first product will do more for you than an enterprise suite you cannot configure. Revisit in a year.
25 to 150 guards. This is where the real decision lives, and it is Belfry versus Novagems versus staying on TrackTik with a renegotiated contract. Weight the client portal and the bill-rate logic heavily, and treat month-to-month terms as worth real money. Our roundup of security guard scheduling software covers this band in more detail.
150 to 1,000 guards. Multi-site complexity starts to justify enterprise tooling. TrackTik earns its place here, and Celayix is a credible comparison if scheduling complexity rather than patrol management is your bottleneck. Get a competing quote regardless.
Over 1,000 guards, multi-state or multi-country. TrackTik and the Trackforce family are the incumbent for a reason, and the switching cost is genuinely high. Negotiate on modules and term length rather than shopping the category.
Across all four bands the discipline is the same: price the first year fully, test the officer app before the admin dashboard, and confirm your exit before you sign.